How do I place an order?
Browse the collections, add your chosen products to the cart and follow the checkout steps. Review your delivery address, shipping charge and total before confirming payment.
What are the delivery charges?
Standard delivery is free on eligible orders of ₹1,000 and above. For orders below that amount, the shipping charge shown at checkout applies.
Which payment methods can I use?
Available online payment methods and Cash on Delivery (if enabled for your order) are shown at checkout. Any applicable COD or other fee will be shown before you place the order.
Can I cancel an order?
Contact us as soon as possible with your order number. Cancellation may not be possible once an order has been processed or dispatched. Read our Cancellation Policy.
What if an item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. An unboxing video can help us assess the issue. Please wait for our instructions before sending an item back.
Can I return a product?
Return eligibility depends on the item and its condition. Read our Return & Refund Policy and contact us before returning any product.
How do I track my order?
When tracking information is available, use the tracking link supplied in your shipping confirmation. See Track Your Order for help.
How can I contact Butterfly?
Email admin@butterflymart.in or use our Contact page.
Phone: +91 97546 25045